MeMD

Illness or injury can strike suddenly. MeMD gives you and your family access to medical help via telephone or web, any time, day or night?$0 per visit. Using MeMD’s nationwide telehealth service and national network of US-licensed medical providers, you can connect with a board-certified provider from any location. You’ll receive a diagnosis and personalized treatment plan, including prescriptions* for common medications when medically necessary. MeMD can help when your regular doctor is not available, when travel is difficult, or after-hours.

  • MeMD can treat abrasions, bruises, colds, flu, fever, sore throat, cough, congestion, allergies, hives, skin infections, bites, stings, minor headaches, arthritic pain, diarrhea, vomiting, nausea, urinary tract infections, body aches, eye infections, conjunctivitis, medication refills (short term)* and more
  • Setup your account, complete your medical history and create a password using your email address as your username
  • Prescriptions can be sent to your pharmacy when medically necessary
  • You must complete your Medical History before requesting a visit
  • Your medical record and care instructions will be available electronically

*Prescriptions cannot be written for controlled substances or elective medications. Services not available outside of the continental United States (except Hawaii). MeMD provides online medical consultations with physicians, nurse practitioners, and physician assistants who can write prescriptions when medically necessary and permitted by state law. MeMD is not a replacement for your primary care physician or an annual doctor's office visit.  

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FAQ

Q. How does MeMD work?
A. Members may either call MeMD or visit the website. Once online, the member will be asked to register, create an account and log in, allowing him to request a real-time video or phone consultation with one of MeMD’s medical providers. The provider will review the medical history and perform a video exam or phone consultation within minutes.

The diagnosis and care instructions are provided electronically, and any medically necessary prescriptions are sent to the member’s local pharmacy of choice. If urgent care is required, member will be immediately referred to visit the nearest emergency room or urgent care center. Most visits are completed within 30 minutes or less.

Q. What medical conditions can MeMD address?
A. MeMD providers can evaluate:

  • Abrasions, bruises
  • Colds, flu and fever
  • Sore throat, cough, congestion
  • Allergies, hives, skin infections
  • Bites and stings
  • Minor headaches, arthritic pains
  • Medication refills (short-term)*
  • Diarrhea, vomiting, nausea
  • Urinary tract infections
  • Headaches, body aches
  • Eye infections, conjunctivitis
  • And more!

*Prescriptions cannot be written for controlled substances or elective medications. Services not available outside of the continental United States (except Hawaii).

Q. How quickly will I hear back from a provider?
A. The average callback time is 8 minutes during peak hours. Patients calling in the middle of the night may experience longer wait times.

Q. Does MeMD take the place of a primary doctor or specialist?
A. No. The MeMD telehealth program is designed to supplement care when a patient’s primary physician is unavailable; such as in the evening, on holidays and weekends or when traveling. A primary care doctor or specialist is still the best choice for ongoing treatment and care.

Q. Can MeMD handle my emergency situations?
A. MeMD is designed to handle non-emergent medical problems. You should not use MeMD if you are experiencing a medical emergency.

Q. Can I request a particular medical provider?
A. No. MeMD is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a MeMD medical provider. Please know that all MeMD medical providers are highly qualified and go through rigorous training and credentialing.

Q. Who is eligible to use the service?
A. The program is available to the member, spouse or domestic partner, and children up to the age of 26. Children under the age of 18 must be accompanied by a parent or guardian for the consultation.

Q. Will I see a quality provider?
A. Yes. Care is provided by MeMD’s medical team of US-licensed board-certified physicians, nurse practitioners and physician assistants who practice in healthcare facilities across the United States.

Q. Can I get a prescription?
A. MeMD does not guarantee prescriptions. It is up to the medical provider to recommend the best treatment. MeMD medical providers do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft. Based on treatment protocols, providers may not prescribe an antibiotic for viral illnesses such as; most colds, sore throats, coughs, sinus infections and the flu. Medical providers may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by MeMD.

Q. Do I need an email address?
A. Yes. An email address is required in order to create a profile.

Q. How are prescriptions sent to the pharmacy?
A. MeMD does not dispense prescription drugs. If a MeMD provider prescribes medication, it is submitted electronically or by phone to your pharmacy.

Q. Is my electronic health record kept private?
A. MeMD employs robust encryption methods to protect your personal information. You determine who can see the information in your record.

Q. Can I call MeMD outside of the United States?
A. No. MeMD consults are unavailable outside of the United States.

Q. Can Health Savings Account (HSA) or Flexible Spending Account (FSA) funds be used for MeMD?
A. Yes. Because MeMD is a qualified medical expense, you can use your FSA and HSA funds to pay for a MeMD video or phone consultation.

Q. Is a webcam required?
A. A webcam may be required in certain states.

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© 2018 MeMD, Inc. All rights reserved. MeMD® and the MeMD® logo are registered trademarks of MeMD, Inc. and may not be used without written permission. MeMD® provides online medical consultations with physicians, nurse practitioners, and physician assistants who can write prescriptions when medically necessary and permitted by state law. MeMD® is not an online pharmacy, and medications cannot be purchased or dispensed from MeMD® directly. MeMD® is not a replacement for your primary care physician or an annual doctor's office visit. MeMD® is available 24/7 nationwide, subject to state regulations.

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